How long does it take to receive my order?
Most of our orders are delivered within 5-25 business days. But please consider any holidays or other situations (such as the COVID-19 pandemic) that might impact delivery times and extend our average delivery times by additional 14 business days.
If the item hasn’t arrived in 30 calendar days and you have lost its track via our tracking system, please reach us out via contacts provided here, and we will help you out!
Can I return my purchase?
If you are not 100% happy with your order, simply return it within 30 calendar days of delivery in the condition you receive it. After that, we will offer you an exchange or a refund! Please contact our Customer Support team via contacts provided herefor the correct return address and more information.
Where do you ship to?
We ship Worldwide. In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund you.
When will my order be shipped?
Orders are processed and shipped within 12 hours. At times of peak demand, such as holidays or weekends, it may take up to 3 business days for your item to be shipped.
Is my order tracked?
All orders are tracked. When your items are shipped, you will receive an email with your order tracking details. Please make sure to check your email inbox, promotions, and/or spam folders to retrieve your tracking email with a tracking number. Use it to track your parcel here.
Please allow up to 72 hours for your tracking to update.
I indicated an incorrect address
We are only able to edit your delivery address before the item has been dispatched. To do so, please get in touch with us via the contacts provided here.
If you noticed that the address is incorrect after your parcel was sent or your parcel cannot be delivered due to an incorrect address, please reach out to the delivery company using the tracking information provided to you at the time of purchase.
My parcel is lost or went missing
If your parcel is lost or reported missing by the courier and has no tracking updates - we will send you a replacement. Please get in touch with our Customer Support team via contacts provided here.
I think my parcel was stolen
If your parcel was stolen or missing after confirmed delivery, you are required to launch an investigation with the delivery company using the tracking details provided to you at the time of purchase.