Returns & Exchange Policy
We accept returns up to 30 days after purchase date. If at any time you, the customer, are unsatisfied with a product, we offer 24/7 customer service to assist you over email us at [email protected] or by phone at +1 (215) 709-8918.
If within the return period, you have contacted us to initiate return proceedings, we will issue you, the customer, a Return Merchandise Authorization (RMA) number by e-mail. You have up to 14 days to fulfill the RMA return process. If after 14 days you have not yet fulfilled or contacted us regarding the progress of your return, it is at our discretion to authorize an RMA number or refund.
All returns, refunds and or exchanges must go through the Return Merchandise Authorization (RMA) process. Without valid RMA information refund, return or exchange can be delayed up to 60 days. Once we receive the RMA’d package and confirm its contents, we will issue you a refund for the cost of the products, minus shipping and handling expense. Refunds will not be issued until we confirm the returned merchandise and its condition. Items must be in like new condition. Damage items will not be refunded.
Please contact our customer service team to initiate the RMA process. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the box. Without valid RMA information refund, return or exchange can be delayed up to 60 days. All shipping cost regarding returns, refund and or exchanges are the sole responsibility of the customer. WE DO NOT PROVIDE PRE-PAID RETURN SHIPPING LABELS. Returns or refunds for your unopened package can only be returned by requesting an RMA number. Return process is that same as described above under “Return Policy”. Please call Customer Service by phone at +1 (215) 709-8918 or by email at [email protected] for the proper return address.
Please be aware that your refund will be processed within 2-5 business days. Refunds, once issued can take up to thirty (30) days to appear on your credit card statement.
If you have any questions about whether a refund has been issued by us, please email or call our customer service department.
Email: [email protected]
Toll Free Customer Service phone: +1 (215) 709-8918
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.